Help Center

Help Center

You can apply the discount code on the shopping cart page on left-hand bottom side.


*Please note that discounts cannot be combined with other discounts and cannot be used on discounted items.

You can select your preferred payment method at checkout.

  • We accept debit cards and major credit cardsVisaMasterCardDiscover, Maestro, JCB, and American Express. We also accept PayPal, Apple Pay and Google Pay.

Once your order has been shipped out, you should receive a shipping confirmation email to notify you that your order is on its way! You may also contact us via Chat or admin@supplementjp.com for further order inquiries.

If you wish to make changes to your order, whether it be to change addresses or to add missing items, please make sure to contact us ASAP. Once your order is shipped out, we can no longer help you make any changes.

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

  • Our product price will not include any tax unless we specifically indicate it on the checkout page. 
  • We will not be responsible for any import customs duties in any countries. Please evaluate and bear the import customs duties before shopping. If the goods are seized due to any customs duties, we will not be responsible for the order but will provide corresponding support and assistance. If you encounter the above problems, please contact our customer service immediately